Answers to your Frequently Asked Questions

Gown Shopping

Should I make an appointment before I come in to look at wedding gowns?
Yes and no. On Saturdays and Sundays, appointments are required to ensure we have enough people on staff.  During the week, appointments are preferred but not required. Though we do accommodate walk-ins, appointments are given preference.  For special requests, appointments may be made for after hours with an approval of the manager. Expect your first appointment to be approximately 1 1/2 hours.
How many people can I bring with me on my appointment?

You may bring anyone you wish with you.  We would love to meet your family/friends involved in your special day.  Our bridal pedestal areas comfortably seat THREE. However, we would like to point out that the more entourage you bring, the more opinions to wade through. Most parties average three to five guests. We highly recommend that you do not bring small children with you to your appointment.

Does White Arbor Bridal offer onsite alterations?

No, but we do have a recommended seamstress for our brides, moms and bridesmaids.

Do you have wedding dresses for last-minute shoppers?
Yes!  We have over 100 dresses in stock for the last-minute bride.  We have many gowns available in a variety of sizes and prices.

The Appointment

What should I bring with me to try on gowns?
You may wish to bring a strapless bra to your consultation, but it is not necessary.  A bridal stylist will be assisting you to get in/out of the gowns. During fittings, you should bring the shoes you plan to wear on your wedding day or shoes with a heel of the same height as your wedding day shoes.
Should I bring in pictures from magazines or the internet of gowns I like?
Absolutely!  Scanning magazine photos is part of the fun of wedding gown shopping, but be sure to keep an open mind. Gowns look different in pictures, online, and on the hanger then actually on the bride.
Can I take pictures of the gowns?
Yes, yes, yes!  We want you to be able to take all the memories with you.  When ordering a dress, it can take several months to arrive, so a photo of your gown will keep your memory refreshed.
How do I remember the gowns I tried on?
Your stylist will keep records of all of your favorites.
Can my bridesmaids try on dresses during my bridal appointment?
Unfortunately, no.  We only have 1 1/2 hours to find you the perfect dress.  We set separate 1-hour appointments to focus on your girls.
Should I get a sitter for the kids?
As much as we love kids, we strongly recommend you do not bring them to any bridal store.  From a child’s perspective a bridal salon is not a very fun place to be. They are expected to sit still for an hour or more and can’t touch anything.  It’s also important to get a sitter because this appointment is a time for you to focus on yourself with no distractions.

Ordering The Gown

How much do I have to pay to order a wedding gown?

Our preference is pay in full.  However, in some cases we can offer a payment plan. Ask your stylist, and she will be happy to explain the plan to you. 

What forms of payment are accepted?
We accept cash, check, Visa, Mastercard, Discover, and American Express.
If the wedding is cancelled, can I get my money back?
Unfortunately, no.  There are no refunds, no exchanges, or cancellations.  There are no exceptions.
What if I gain/lose weight and the gown doesn’t fit when it arrives?
We can only recommend what size to order based on your measurements at the time of purchase. However, alterations, in certain circumstances, can be used for positive solutions.
If I order a wedding gown and do not like it, can I send it back?
Unfortunately, no.  We do not offer refunds, exchanges, or cancellations.  There are no exceptions.
Should I leave a tip?
At the end of your appointment, if you are happy and you feel as though your stylist went above and beyond to give you an exceptional experience, please know that offering a gratuity is appropriate, and very much appreciated. (This gesture is completely at your discretion!) As with any service, tips are never expected but are always gracefully accepted.